From Insight to Action
Nikeonis adds powerful workbenches to Celonis so teams can manage, track, and resolve operational issues directly from the insights they uncover.
100+ teams already joined Nikeonis
Celosphere 2026 · Munich · December 1 to 3, 2026
Meet Michael Chasen, CEO of Nikeonis, at Celosphere 2026.
Book 30 minutes in person to see how Action Workbenches turn the issues Celonis finds into owned, tracked, resolved work.
Celonis identifies the problem.
It does not manage the fix.
Celonis does an exceptional job of identifying inefficiencies, bottlenecks, and opportunities for improvement. But customers often rely on multiple disconnected systems to coordinate and manage the work required to fix those issues - making it significantly harder to resolve, or leaving them unresolved altogether.
Nikeonis completes the Solution.
Introducing Action Workbenches by Nikeonis - built-in ticketing, collaboration, AI-guided resolution, and issue management directly in Celonis. Keep the remediation process in the same place where the process context lives.
Identify
Every issue (ex. A declining KPI, undesired activity, process gap, etc.) that needs investigating, needs a workbench.
Manage
Assign ownership, follow investigative tasks, collaborate via messages, track status progress, and leverage AI assist.
Resolve
KPIs, metrics, progress and root cause/action in one unified system.
Workflow
How it works
Nikeonis extends the power of Celonis and its Context Model through a single, coordinated workflow:
Introducing
Nikeonis Workbenches
A day-to-day operating system for process action, accountability, and measurable improvement.
Centralized workspace for operational improvements
A Workbench is an internal ticketing and issue-management system designed to track operational improvements identified by Celonis process intelligence. It serves as a centralized workspace where teams can investigate, analyze, and resolve a specific process issue. Each workbench acts as a single record of truth, capturing the issue from initial identification through supporting transaction data, collaboration, root cause analysis, action tracking, and final resolution.
Comprehensive Issue Summary
Highlights the key attributes of the issue, providing a clear overview of the problem, its potential business impact, and the current progress toward resolution. Users can quickly view and update fields such as Status, Root Cause, and Actions Taken.
Transaction-Level Context
Displays the specific transactions and records contributing to the issue, allowing users to drill down into the underlying operational data that triggered the workbench ticket.
Visualize Process Context
Provides a visual process map showing where the issue occurs within the operational workflow, enabling users to identify bottlenecks, deviations, or breakdowns in the process.
Structured Investigation Workflow
A unified execution layer that orchestrates step-by-step investigation workflows.
Collaboration and Messaging
A collaboration hub where team members can communicate, document discussions, and maintain a running history of decisions and resolutions related to the issue.
Clear Ownership and Permissions
Lists all individuals involved with the workbench, including the Workbench Owner, Process Owner, Editors, and Viewers, ensuring clear visibility into roles and permissions.
Complete Audit Trail
Maintains a complete audit trail of all changes made to the workbench, automatically recording updates, edits, and status changes for transparency and accountability.
AI-Powered Insights
An intelligent assistant trained on historical issues and company documentation that helps identify root causes, surface insights, and recommend potential actions to resolve the issue more quickly.
Access and manage your operational improvements
Multiple integrated views to track and resolve process issues
MY WORKBENCH DASHBOARD
A high-level summary of the workbenches and process improvement initiatives a user is involved in, giving quick visibility into status, progress, and activity.
WORKBENCH INBOX
A centralized inbox showing all workbenches where the user is an owner or contributor, making it easy to review and take action on active issues.
Six structured workbench types
Designed for every process improvement scenario
KPI WORKBENCH
Define, track, and collaborate on process performance indicators and improvement opportunities such as throughput time, automation rate, case volume, and cash discount realization.
PROCESS EXPLORER VARIANT WORKBENCH
Select and queue process variants for investigation, with end-to-end tracking from identification through elimination.
PAM DEVIANT WORKBENCH
Analyze cases that deviate from a defined target process model and track fit-to-standard decisions through resolution.
BENCHMARK WORKBENCH
Compare performance across dimensions such as region, supplier, plant, or business unit, then turn identified gaps into owned improvement work.
DUPLICATE CHECKER WORKBENCH
Resolve duplicate invoices, duplicate payments, or duplicate vendors with full context, ownership, tracking, and preventative action.
MANUAL WORKBENCH
Create a workbench for any issue or improvement opportunity, from Audits, to Correct Action Plans (CAPs), to Specific Improvement Projects.
Transform intelligence into improvements
Measurable operational improvements through structured execution
CLOSE THE EXECUTION GAP
Bridge the gap between insight and execution with structured workbenches
INCREASE ACCOUNTABILITY
Clear ownership and tracking for every process improvement initiative
DRIVE ADOPTION
Keep teams engaged inside the Celonis environment with actionable workflows
GOVERNED SYSTEM OF ACTION
Enterprise-grade governance with full audit trails and access control
PRESERVE FULL HISTORY
Complete auditability and documentation of every improvement journey
MEASURABLE IMPROVEMENTS
Track and deliver operational improvements faster with data-driven insights