Six Workbench Types

Structured workbenches designed for every type of process improvement scenario, from KPI tracking to ad hoc investigations.

KPI Workbench

Define, track, and collaborate on process performance indicators and improvement opportunities.

Business Problem

Organizations struggle to track and improve key process metrics like throughput time, automation rate, and cash discount realization.

Target Buyers

CFOs, Finance Leaders, Process Excellence Teams

Expected Value

Transforms KPI gaps into structured, trackable initiatives with clear ownership and measurable outcomes.

Example Scenarios

Working capital optimization
Automation rate improvement
Cash discount capture
Throughput time reduction

Process Explorer Variant Workbench

Select and queue process variants for investigation with end-to-end tracking.

Business Problem

Process variants that deviate from the happy path create inefficiencies, delays, and poor customer experiences.

Target Buyers

Operations Leaders, Process Owners, Continuous Improvement Teams

Expected Value

Converts variant analysis into actionable elimination work with full lifecycle tracking from discovery to resolution.

Example Scenarios

Order management rework loops
Procurement exception handling
Service delivery deviations
Customer onboarding variants

PAM Deviant Workbench

Analyze cases that deviate from target process models and track fit-to-standard decisions.

Business Problem

During ERP transformations or standardization initiatives, deviations from target processes need structured investigation and resolution.

Target Buyers

Transformation Leaders, SAP/Workday Migration Teams, Compliance Officers

Expected Value

Ensures every deviation is reviewed, decided upon, and tracked through resolution, supporting clean migrations and standardization.

Example Scenarios

SAP S/4HANA migration compliance
Workday fit-to-standard reviews
Process standardization rollouts
Regulatory compliance verification

Benchmark Workbench

Compare performance across dimensions and turn gaps into owned improvement work.

Business Problem

Performance varies significantly across regions, plants, suppliers, or business units, but gaps aren't systematically addressed.

Target Buyers

COOs, Procurement Leaders, Regional Operations Managers

Expected Value

Transforms benchmark insights into trackable improvement initiatives, enabling systematic rollout of best practices.

Example Scenarios

Regional procurement performance
Plant-to-plant efficiency gaps
Supplier performance comparison
Business unit best practice sharing

Duplicate Checker Workbench

Resolve duplicate invoices, payments, or vendors with full context and tracking.

Business Problem

Duplicate invoices, payments, and vendor records cause financial leakage and create manual cleanup work.

Target Buyers

Shared Services Leaders, AP Managers, Vendor Management Teams

Expected Value

Drives both resolution of existing duplicates and prevention of future occurrences through root cause analysis and process fixes.

Example Scenarios

Duplicate invoice detection and resolution
Duplicate payment recovery
Vendor master data cleanup
Preventative control implementation

Manual Workbench

Create a workbench for any issue or improvement opportunity not tied to predefined analysis.

Business Problem

Not all improvement opportunities fit into predefined categories, but they still need structured tracking and ownership.

Target Buyers

All Process Owners, Operations Leaders, Continuous Improvement Teams

Expected Value

Provides flexibility to address any operational issue while maintaining the same governance, collaboration, and tracking standards.

Example Scenarios

Ad hoc supply chain investigations
Customer complaint root cause analysis
One-time process improvement initiatives
Strategic operational projects