Client Value Improvement and Tracking

See how enterprise teams use Nikeonis to transform process insights into measurable operational improvements.

KPI Workbench

CFO and Finance Team: Working Capital Optimization in Accounts Payable

Today: Without Nikeonis

The finance team reviews monthly AP metrics in Celonis and notices missed early payment discounts and delayed invoice processing. They export data to spreadsheets, email process owners, and schedule meetings to discuss improvements. Progress is tracked manually, follow-up is inconsistent, and it's unclear who owns what.

With Nikeonis

When the CFO sees a cash discount capture rate below target in Celonis, they create a KPI Workbench directly from the insight. The workbench automatically pulls in the relevant invoices, assigns ownership to the AP manager, and tracks root cause analysis, corrective actions, and measurable impact. The team collaborates in the Messages tab, documents findings in the Summary tab, and tracks progress in real-time.

Photo illustrating the KPI Workbench use case: CFO and Finance Team: Working Capital Optimization in Accounts Payable

Business Value

Turns KPI gaps into owned, trackable execution with measurable cash impact. Increases accountability, accelerates time-to-resolution, and creates an auditable record of improvement initiatives.

30% faster issue resolution
95% ownership assignment rate
Complete audit trail for all improvements

Process Explorer Variant Workbench

Order Management Leader: Reducing Delivery Delays and Poor Customer Outcomes

Today: Without Nikeonis

A process mining analysis reveals that 15% of orders follow a rework variant that adds 5 days to delivery time. The operations leader manually investigates sample orders, discusses findings in meetings, and asks team members to 'keep an eye on it.' There's no systematic tracking of which variants are being eliminated or what actions are being taken.

With Nikeonis

The operations leader selects the problematic variant in Process Explorer and creates a Variant Workbench. The workbench queues all affected orders, assigns investigation owners, and tracks elimination work from identification through resolution. The team uses the Process Explorer tab to visualize the variant, the Details tab to drill into specific cases, and the Messages tab to coordinate fixes.

Photo illustrating the Process Explorer Variant Workbench use case: Order Management Leader: Reducing Delivery Delays and Poor Customer Outcomes

Business Value

Converts high-impact process variants into structured elimination work with full lifecycle visibility. Ensures variants are systematically investigated, resolved, and prevented.

40% reduction in variant frequency
5-day improvement in delivery times
Structured elimination tracking for all variants

PAM Deviant Workbench

Federal Agency: SAP ECC to Workday Migration with Fit-to-Standard Compliance

Today: Without Nikeonis

During an ERP transformation, the compliance team identifies hundreds of process deviations from the target Workday model. They track these in spreadsheets, email stakeholders for review, and struggle to ensure every deviation is properly evaluated and resolved before go-live. There's no central system of record for deviation decisions.

With Nikeonis

Each deviation from the target process model is automatically logged as a PAM Deviant Workbench. Business owners review each deviation, document whether it's acceptable or requires remediation, and track corrective actions through resolution. The Logs tab provides a complete audit trail for compliance reviews, and the AI tab suggests remediation approaches based on similar past migrations.

Photo illustrating the PAM Deviant Workbench use case: Federal Agency: SAP ECC to Workday Migration with Fit-to-Standard Compliance

Business Value

Ensures every deviation is reviewed, decided upon, and tracked through resolution. Supports clean migrations, regulatory compliance, and standardization initiatives with full auditability.

100% deviation review completion
Full compliance audit trail
60% faster remediation with AI assistance

Benchmark Workbench

Procurement Leader: Scaling Best Practices Across Regions and Suppliers

Today: Without Nikeonis

A global procurement leader sees in Celonis that the EMEA region has a 12% better contract compliance rate than North America. They share the insight in a quarterly business review and encourage the NA team to 'learn from EMEA,' but there's no structured way to transfer knowledge, track adoption, or measure improvement.

With Nikeonis

The procurement leader creates a Benchmark Workbench comparing EMEA and NA performance. The workbench documents EMEA best practices, assigns ownership to the NA procurement manager, and tracks specific actions taken to close the gap. The team uses the Details tab to analyze root causes of the variance and the Messages tab to collaborate with EMEA counterparts.

Photo illustrating the Benchmark Workbench use case: Procurement Leader: Scaling Best Practices Across Regions and Suppliers

Business Value

Turns benchmark gaps into owned performance-improvement actions with clear timelines and accountability. Enables systematic best practice transfer across the organization.

12% improvement in contract compliance
Structured best practice transfer
Cross-regional collaboration and learning

Duplicate Checker Workbench

Shared Services Leader: Eliminating Duplicate Payments and Vendor Data Issues

Today: Without Nikeonis

The AP team receives an alert from Celonis showing $250K in potential duplicate payments. They manually review invoice details, contact vendors, and work with accounting to reverse payments. The same types of duplicates keep occurring because there's no systematic process to identify and prevent root causes.

With Nikeonis

Each duplicate payment alert triggers a Duplicate Checker Workbench. The workbench pulls in both invoices, assigns ownership to an AP analyst, tracks recovery actions, and requires root cause documentation. The team identifies that duplicates are occurring due to a vendor portal configuration issue. They document the fix in the Actions Taken field and create a preventative control, which is tracked in a related sub-workbench.

Photo illustrating the Duplicate Checker Workbench use case: Shared Services Leader: Eliminating Duplicate Payments and Vendor Data Issues

Business Value

Drives both resolution of existing duplicates and prevention of future occurrences. Reduces financial leakage, improves vendor data quality, and creates institutional knowledge.

$250K duplicate payment recovery
75% reduction in recurring duplicates
Preventative controls implemented and tracked

Manual Workbench

Operations Leader: Investigating an Ad Hoc Supply Chain Issue

Today: Without Nikeonis

A supply chain manager notices an unusual spike in freight costs for a specific product line. They investigate manually, send emails to logistics partners, and try to piece together what happened. The investigation is informal, findings are scattered across emails and notes, and there's no record of what was learned or what actions were taken.

With Nikeonis

The supply chain manager creates a Manual Workbench to investigate the freight cost spike. They use the Details tab to log relevant shipment data, the Messages tab to coordinate with logistics partners, and the Summary tab to document root cause (a routing error due to a system misconfiguration). The Actions Taken field tracks the system fix, and the entire investigation becomes a searchable, auditable record that can inform future AI-assisted recommendations.

Photo illustrating the Manual Workbench use case: Operations Leader: Investigating an Ad Hoc Supply Chain Issue

Business Value

Makes any issue trackable, collaborative, and resolvable while maintaining governance and auditability. Captures institutional knowledge that would otherwise be lost.

Systematic investigation process
Complete record of findings and actions
Knowledge capture for future AI training

Automotive

Order-to-Delivery
(using a KPI Workbench)

A VP of Supply Chain is under pressure to improve On-Time Delivery and Order Cycle Time across a complex supplier network. They task their team with identifying and executing on delays across the order-to-delivery process.

Today: Without Nikeonis

Celonis identifies and quantifies KPI gaps using the Process Intelligence Graph (e.g., late shipments, production delays, supplier bottlenecks). However, execution is not managed in a structured, governed way. While teams can analyze and share insights, there is no persistent system of record to manage each delayed order through resolution. Ownership is inconsistent across suppliers and plants, root causes are not systematically captured, and there is no closed-loop visibility into resolution.

With Nikeonis

The team creates KPI Workbenches for On-Time Delivery and Order Cycle Time, populated with the orders, suppliers, and process steps driving delays. Within each KPI Workbench, teams can convert delayed orders into owned, trackable work with clear accountability, coordinate execution across suppliers, plants, and logistics teams, capture root causes and track corrective actions, track issues through verified resolution with full auditability, and leverage AI to identify recurring delay patterns.

Photo illustrating Automotive order-to-delivery operations

Business Value

Ensures every delivery issue is owned, executed, and resolved-improving on-time delivery and supply chain resilience.

Banking

Payments Processing
(using a KPI Workbench)

A Head of Payments Operations is focused on reducing Processing Time and Exception Rate while maintaining compliance.

Today: Without Nikeonis

Celonis identifies KPI gaps across the payment process, highlighting delays and exceptions. However, execution is not governed end-to-end. Ownership is fragmented, root causes are not consistently captured, and there is limited visibility into resolution.

With Nikeonis

The team creates KPI Workbenches for Processing Time and Exception Rate, populated with transactions and exception cases. Within each KPI Workbench, teams can convert exceptions into owned, trackable work items, assign accountability across operations, risk, and compliance, capture root causes and track remediation, ensure issues are resolved with auditability, and use AI to identify recurring exception patterns.

Photo illustrating Banking payments processing operations

Business Value

Improves speed, reduces exceptions, and strengthens compliance through governed execution.

Consumer Goods

Order-to-Cash / Fulfillment
(using a KPI Workbench)

A Director of Customer Operations is focused on improving Perfect Order Rate, Order Cycle Time, and OTIF (On-Time In-Full) across key retail and distribution channels. They task their team with identifying and executing on breakdowns across the order-to-cash process to improve service levels and reduce revenue leakage.

Today: Without Nikeonis

Celonis identifies and quantifies KPI gaps across the order-to-cash process, surfacing issues such as partial shipments, stockouts, delivery delays, and billing inaccuracies. However, execution is not governed end-to-end. While teams can analyze impacted orders and share insights, there is no persistent system of record to manage each issue through resolution. Ownership is fragmented across customer service, warehouse, supply chain, and logistics teams, root causes (e.g., inventory misalignment, allocation logic, picking errors, carrier delays) are not consistently captured, and there is no closed-loop visibility into whether issues are fully resolved or prevented from recurring.

With Nikeonis

The team creates KPI Workbenches for Perfect Order Rate, OTIF, and Order Cycle Time, each populated with the specific orders and process steps driving performance gaps. Within each KPI Workbench, teams can convert order failures into owned, trackable work items tied to real orders and customers, assign accountability across customer service, warehouse, and logistics teams, capture root causes in a structured way, coordinate cross-functional execution in a single system of action, track each issue from identification through verified resolution with full auditability, and leverage AI to identify recurring drivers of order failures and prioritize systemic fixes.

Photo illustrating Consumer Goods order-to-cash / fulfillment operations

Business Value

The KPI Workbench ensures every order issue is owned, executed, and resolved-transforming fulfillment from reactive firefighting into governed execution. This improves Perfect Order Rate and OTIF, reduces cycle time and revenue leakage, and delivers a more consistent, reliable customer experience.

Defense

System Transformation / Procure-to-Pay
(Using a PAM Deviant Workbench)

A Program Manager is leading a migration from legacy systems to a standardized target platform and must enforce fit-to-standard adoption across mission-critical processes like Procure-to-Pay.

Today: Without Nikeonis

Celonis Process Adherence Manager identifies where processes deviate from the target operating model, surfacing non-standard workflows, approval paths, and policy violations. However, while deviations are visible, there is no governed way to manage how they are reviewed, decided, and resolved. Decisions are tracked across workshops and documents, ownership is fragmented across business, IT, and integrators, and there is no consistent way to determine whether a deviation should be standardized, configured, customized, or eliminated. Outcomes are not systematically translated into system requirements or implementation inputs, and there is limited visibility into whether each deviation has been fully resolved.

With Nikeonis

Deviations are converted into owned, trackable work items directly from Celonis, each tied to real process instances. Within each Deviant Workbench, teams can evaluate deviations against the target model (fit-to-standard vs. configuration vs. customization vs. elimination), capture decisions and align them to migration strategy, translate outcomes into system requirements, configuration inputs, or RFP artifacts, coordinate across business, IT, and implementation partners in one system, and track each item through decision → execution → completion with full auditability.

Photo illustrating Defense system transformation / procure-to-pay operations

Business Value

Transforms process deviations into governed, executable decisions-ensuring fit-to-standard adoption, reducing transformation risk, and delivering a cleaner, more scalable system.

Energy (Oil & Gas)

Maintenance Operations
(with a KPI Workbench)

A Head of Field Operations is focused on reducing Asset Downtime and Maintenance Cycle Time across critical equipment and field assets, while improving reliability and production output.

Today: Without Nikeonis

Celonis identifies and quantifies KPI gaps across the maintenance process, surfacing downtime drivers such as delayed parts, inefficient scheduling, repeat failures, and extended repair times. However, while issues are visible, execution is not governed end-to-end. There is no consistent way to manage each downtime event through resolution. Ownership across field teams, maintenance, and operations is fragmented, root causes are not systematically captured or reused, and recurring issues persist without a clear closed-loop resolution.

With Nikeonis

The team creates KPI Workbenches for Downtime and Maintenance Cycle Time, populated with the specific work orders, assets, and events driving performance gaps. Within each KPI Workbench, teams can convert downtime events into owned, trackable work items tied to real assets and work orders, assign accountability across field technicians, maintenance teams, and operations, capture root causes (e.g., parts availability, scheduling inefficiencies, repeat equipment failure), track corrective actions through to verified resolution with full auditability, and leverage AI to identify recurring failure patterns and prioritize preventive actions.

Photo illustrating Energy (Oil & Gas) maintenance operations operations

Business Value

Ensures every downtime event is owned, executed, and resolved-reducing unplanned downtime, improving asset reliability, and lowering operational cost while increasing production efficiency.

Healthcare (Payers)

Claims Operations
(with a KPI Workbench)

A VP of Claims is focused on improving Claims Cycle Time, First Pass Yield, and Rework Rate while reducing administrative cost and improving provider and member experience.

Today: Without Nikeonis

Celonis identifies and quantifies KPI gaps across the claims lifecycle, surfacing delays and rework driven by missing documentation, coding errors, manual reviews, and repeated handoffs. However, execution is not governed end-to-end. While teams can analyze impacted claims, there is no structured way to manage each claim through resolution. Ownership is fragmented across intake, clinical review, and provider teams, root causes are not consistently captured, and recurring issues persist without a closed-loop resolution.

With Nikeonis

The team creates KPI Workbenches for Claims Cycle Time and First Pass Yield, populated with the claims driving performance gaps. Within each KPI Workbench, teams can convert claims into owned, trackable work items tied to real cases, assign accountability across intake, clinical review, and provider teams, capture root causes (e.g., missing prior auth, coding errors, incomplete submissions), track corrective actions through verified resolution with full auditability, and leverage AI to identify recurring rework drivers and prioritize fixes.

Photo illustrating Healthcare (Payers) claims operations operations

Business Value

Ensures claims issues are systematically resolved and prevented-reducing cycle time, improving first pass yield, and enhancing provider and member experience.

Healthcare (Providers)

Patient Flow
(with a Manual Workbench)

A Chief Operating Officer (COO) at a hospital system is focused on improving Patient Throughput and Length of Stay, and identifies delays that are not tied to predefined KPIs or alerts.

Today: Without Nikeonis

Celonis surfaces insights across patient flow, but ad hoc issues-such as bed turnover delays, discharge bottlenecks, and coordination gaps between departments-are not systematically tracked. These issues are discussed in leadership meetings, but there is no structured way to assign ownership, track actions, or ensure resolution across clinical and operational teams.

With Nikeonis

The team creates a Manual Workbench directly from the Process Intelligence Graph, capturing the issue with full process context. Within each Manual Workbench, teams can convert ad hoc issues into owned, trackable work items tied to patient journeys, assign accountability across clinical, nursing, and discharge planning teams, capture root causes (e.g., staffing constraints, coordination delays, bed availability), and track actions through to resolution with visibility across departments.

Photo illustrating Healthcare (Providers) patient flow operations

Business Value

Ensures no operational issue is missed-improving patient throughput, reducing length of stay, and enabling coordinated, cross-functional improvement.

High Tech

Quote-to-Cash
(with a PAM Variant Workbench)

A VP of Revenue Operations is focused on reducing Quote-to-Cash Cycle Time and Deal Friction across complex enterprise sales processes.

Today: Without Nikeonis

Celonis identifies process variation across the quote-to-cash process, highlighting inefficiencies such as non-standard approval paths, pricing exceptions, and contract delays. However, while variation is visible, there is no structured way to manage and eliminate these inconsistencies. Ownership is fragmented across sales, legal, and finance, and improvements are not consistently tracked through to resolution.

With Nikeonis

Variants are converted into owned, trackable work items tied to deals and transactions. Within each Variant Workbench, teams can identify high-friction process paths impacting deal velocity, assign ownership across sales, legal, and finance teams, capture root causes (e.g., approval bottlenecks, pricing discrepancies), and track actions through to standardization and resolution.

Photo illustrating High Tech quote-to-cash operations

Business Value

Drives consistent execution across revenue processes-reducing cycle time, eliminating friction, and accelerating revenue realization.

Insurance

Claims Operations
(with a Benchmark Workbench)

A Head of Claims Performance is focused on improving Cycle Time and Cost per Claim across regions and lines of business.

Today: Without Nikeonis

Celonis identifies performance differences across regions in the claims process, highlighting gaps in efficiency and cost. However, there is no structured way to ensure underperforming regions adopt best practices. Ownership is decentralized, and improvements are inconsistently executed and tracked.

With Nikeonis

The team creates Benchmark Workbenches comparing high- and low-performing regions, populated with the claims and KPIs driving differences. Within each Benchmark Workbench, teams can convert performance gaps into owned, trackable improvement initiatives, identify and document best practices from top-performing regions, assign actions to regional leaders, and track progress through to verified performance improvement.

Photo illustrating Insurance claims operations operations

Business Value

Ensures performance gaps are actively closed-driving consistency, reducing cost per claim, and improving outcomes across the enterprise.

Life Sciences & Pharma

Manufacturing / Supply Chain
(with a Benchmark Workbench)

A Global Head of Manufacturing Excellence is focused on improving Batch Release Time and Production Lead Time across sites while maintaining regulatory compliance.

Today: Without Nikeonis

Celonis identifies performance differences across manufacturing sites, highlighting delays driven by quality review bottlenecks, documentation gaps, and process variation. However, scaling best practices across sites is manual, and there is no structured way to ensure improvements are executed consistently.

With Nikeonis

Benchmark insights are converted into owned, trackable work items tied to sites and processes. Within each Benchmark Workbench, teams can identify top-performing sites and standard practices, assign improvement actions across sites, capture root causes (e.g., quality delays, documentation issues), and track progress and ensure adoption across locations.

Photo illustrating Life Sciences & Pharma manufacturing / supply chain operations

Business Value

Drives consistency, improves compliance, and reduces lead times across manufacturing and supply chain operations.

Manufacturing

Production
(with a Process Explorer Variant Workbench)

A Plant Manager is focused on improving Throughput, Cycle Time, and First Pass Yield across production lines.

Today: Without Nikeonis

Celonis identifies inefficient process variants across the production process, highlighting paths that drive delays and rework. However, there is no structured way to manage elimination of these variants. Ownership is not consistently enforced, and improvements are not tracked through to resolution.

With Nikeonis

Variants are converted into owned, trackable work items tied to production runs and process paths. Within each Variant Workbench, teams can investigate root causes (e.g., machine downtime, sequencing inefficiencies, quality issues), assign corrective actions across operations and engineering, track progress through to verified resolution, and monitor reduction of inefficient variants over time.

Photo illustrating Manufacturing production operations

Business Value

Ensures process inefficiencies are systematically eliminated-improving throughput, reducing cycle time, and increasing production consistency.

Public Sector

System Transformation
(with a PAM Deviant Workbench)

A Program Executive / Transformation Lead is responsible for modernizing legacy systems while maintaining service delivery and compliance.

Today: Without Nikeonis

Celonis identifies deviations from target processes across case management or service delivery workflows, highlighting non-standard paths and policy inconsistencies. However, decisions on how to handle these deviations are not centrally managed. Ownership is fragmented across agencies, IT, and implementation partners, and there is no structured way to ensure each deviation is evaluated, aligned, and resolved.

With Nikeonis

Deviations are converted into owned, trackable decisions and requirements tied to real process instances. Within each Deviant Workbench, teams can evaluate deviations against target operating models, capture decisions (standardize, configure, customize, eliminate), translate outcomes into policy updates, system requirements, or implementation inputs, coordinate across agencies, IT, and partners, and track progress through to completion with auditability.

Photo illustrating Public Sector system transformation operations

Business Value

Ensures transformation decisions are governed and executed-reducing risk and enabling successful modernization.

Retail

Fulfillment Operations
(with a KPI Workbench)

A VP of Omnichannel Strategy is focused on improving Fulfillment Time, Order Accuracy, and Store Productivity across stores and distribution centers.

Today: Without Nikeonis

Celonis identifies KPI gaps across order fulfillment, surfacing delays driven by inventory inaccuracies, picking inefficiencies, and staffing gaps. However, execution is inconsistent across locations. There is no structured way to manage each issue through resolution, and root causes are not systematically captured.

With Nikeonis

The team creates KPI Workbenches for Fulfillment Time and Order Accuracy, populated with impacted orders and store locations. Within each KPI Workbench, teams can convert fulfillment issues into owned, trackable work by location, assign accountability across store operations, warehouse, and logistics, capture root causes and track corrective actions, and track issues through verified resolution with visibility across locations.

Photo illustrating Retail fulfillment operations operations

Business Value

Ensures consistent execution across stores-improving fulfillment speed, reducing cost, and enhancing customer experience.

Telco

Field Service
(with a Manual Workbench)

A Director of Service Delivery is focused on improving Service Activation Time and First-Time Fix Rate across field operations.

Today: Without Nikeonis

Celonis surfaces insights across service delivery, but ad hoc issues—such as missed appointments, technician delays, and repeat visits—are not systematically tracked or resolved.

With Nikeonis

Issues are converted into owned, trackable work items tied to service orders and field activities. Within each Manual Workbench, teams can capture and investigate service issues, assign ownership across dispatch and field teams, track actions through to resolution, and monitor impact on service KPIs.

Photo illustrating Telco field service operations

Business Value

Ensures service issues are resolved-improving service performance and customer satisfaction.

Utilities

Service Operations
(with a Manual Workbench)

A Director of Grid Reliability is focused on improving Service Restoration Time and Work Order Completion across field operations.

Today: Without Nikeonis

Celonis identifies inefficiencies across incident response and service operations, but issues are not consistently tracked through resolution. Operational gaps such as dispatch delays, crew availability, and repeat outages persist without structured follow-through.

With Nikeonis

Issues are converted into owned, trackable work items tied to service events and work orders. Within each Manual Workbench, teams can capture and investigate operational gaps, assign ownership across field crews and operations, track actions through to resolution, and monitor impact on reliability metrics.

Photo illustrating Utilities service operations operations

Business Value

Ensures operational issues are resolved-improving reliability, reducing outages, and strengthening service performance.

Client Value Improvement and Tracking

CFO and Finance Team: Working Capital Optimization in Accounts Payable

Today: Without Nikeonis

With Nikeonis

Business Value

Order Management Leader: Reducing Delivery Delays and Poor Customer Outcomes

Today: Without Nikeonis

With Nikeonis

Business Value

Federal Agency: SAP ECC to Workday Migration with Fit-to-Standard Compliance

Today: Without Nikeonis

With Nikeonis

Business Value

Procurement Leader: Scaling Best Practices Across Regions and Suppliers

Today: Without Nikeonis

With Nikeonis

Business Value

Shared Services Leader: Eliminating Duplicate Payments and Vendor Data Issues

Today: Without Nikeonis

With Nikeonis

Business Value

Operations Leader: Investigating an Ad Hoc Supply Chain Issue

Today: Without Nikeonis

With Nikeonis

Business Value

Order-to-Delivery(using a KPI Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Payments Processing(using a KPI Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Order-to-Cash / Fulfillment(using a KPI Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

System Transformation / Procure-to-Pay(Using a PAM Deviant Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Maintenance Operations(with a KPI Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Claims Operations(with a KPI Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Patient Flow(with a Manual Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Quote-to-Cash(with a PAM Variant Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Claims Operations(with a Benchmark Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Manufacturing / Supply Chain(with a Benchmark Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Production(with a Process Explorer Variant Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

System Transformation(with a PAM Deviant Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Fulfillment Operations(with a KPI Workbench)

Today: Without Nikeonis

With Nikeonis

Business Value

Field Service(with a Manual Workbench)

Today: Without Nikeonis

With Nikeonis

Order-to-Delivery
(using a KPI Workbench)

Payments Processing
(using a KPI Workbench)

Order-to-Cash / Fulfillment
(using a KPI Workbench)

System Transformation / Procure-to-Pay
(Using a PAM Deviant Workbench)

Maintenance Operations
(with a KPI Workbench)

Claims Operations
(with a KPI Workbench)

Patient Flow
(with a Manual Workbench)

Quote-to-Cash
(with a PAM Variant Workbench)

Claims Operations
(with a Benchmark Workbench)

Manufacturing / Supply Chain
(with a Benchmark Workbench)

Production
(with a Process Explorer Variant Workbench)

System Transformation
(with a PAM Deviant Workbench)

Fulfillment Operations
(with a KPI Workbench)

Field Service
(with a Manual Workbench)

Service Operations
(with a Manual Workbench)